Cloud Site Reliability Engineering
Digitalization is bringing about radical changes across organizations, from driving operational excellence to better scalability and business insights for strategic decision-making. Yet, enterprises often face several challenges associated with adopting modern infrastructure, striking optimal balance between scale and cost of operations, building resilience and sustainability, etc. on the road to digitalization.
To overcome these hindrances and achieve business reliability, Business Optima introduces Cloud Application Reliability Engineering – CARE – a robust combination of multiple tenets such as observability, impactful automations, and a culture of continuous innovation, that takes care of ‘app-down’ and ‘platform-up’ reliability. Built on SRE and DevOps foundations with strong emphasis on reliability engineering capabilities, this novel solution helps enterprises increase the overall reliability of their core IT systems and reduce downtime across all platforms and services, thereby improving operations significantly.
Importance of Cloud Site Reliability
- eliminating performance bottlenecks by refactoring services into more scalable units.
- isolating failures through use of the cloud native design patterns like the ‘circuit breaker’ and ‘bulkhead’ made popular by Netflix’s Hystrix.
- creating runbooks to ensure fast service recovery.
- automation of day to day ops processes
For best user satisfaction, Dev and SRE need to work together to deliver the application performance and reliability that businesses desire. They use the same development CI/CD delivery pipelines and release processes, but each has a focus towards their own metrics of success. Dev is on the speed of release of new functions, whereas Ops is on maintaining reliability. The conflict between these priorities is a topic I will cover in a future post.
